Spavia Day Spa - Ridgewood

1/9/23 update: I finally had a chance to reschedule and just wanted to let everyone know that my massage and overall experience was really great the second time around! Everyone can make a human error, and that’s what happened with my first visit. It was unfortunate, but Spavia apologized and I really think the one-time error was not representative of how that business usually runs. So, I’ll be back again, and I do recommend this location to other people, as I had a really wonderful experience.

Original post: EPIC FAIL. I DO NOT recommend. I decided to try this spa for the first time, and scheduled appointments for myself and a friend online. When we showed up today for our appointments, the spa did not have the appointments in the system. Our plans for a nice relaxing day disintegrated, as I realized that the day I had taken off of work was going to be wasted. The manager attempted to blame the situation on me, telling me that I made a mistake by picking the wrong date when I scheduled online. However, I showed her my email confirmation which clearly showed the appointment was made for today’s date. The manager then quickly pivoted, stating that she remembered moving our appointments out a month when we spoke on the phone yesterday. I had not spoken to anyone on the phone at all though, and had certainly not rescheduled our appointments. I have no idea what’s happening with management and scheduling at this spa, but I strongly suggest trying a different spa, unless you want to waste your time and have a frustrating experience.

From the moment I walked through the door it was a relaxing experience. It smelled good. The women out front were kind and helpful. I liked that I could choose my lotion scent and the music I listened to. The process with the changing room with the robe and sandals, and the cozy waiting room lent to the relaxation process and helped me feel really pampered. And then Chris gave me an amazing 100 minute massage while not talking, as I'd requested.
All of it was an excellent experience

My daughter and I came in for a facial and massage. My massage was ok, not anything special even though I booked a deep tissue massage and expected to feel release of tension I usually do afterwords. I've definitely had better massages elsewhere. My daughter's facial seemed to be done well, although she developed lots of redness afterwards. I liked the rest area and friendly staff, but services were not "amazing" as other people indicated in their reviews.

Best facial I've ever had! The place is clean, welcoming and so relaxing. Can't wait to go back!

This day spa is wonderful. It is clean and has professional employees. From the start the place has available parking. You enter and are greeted. I was booked for a package that was 3 hours long. Least to say I did not want to leave! My massage and facial was impeccable and lunch was great too. This is my go to spot now.