Kratzer Septic Service

State:	Pennsylvania
Address:	501B Monocacy Dr, Bath, PA 18014
Zip code:	18014
Phone:	(610) 837-1291
Website:	https://kratzerseptic.com/

Monday:	7:30 AM – 5:00 PM
Tuesday:	7:30 AM – 5:00 PM
Wednesday:	7:30 AM – 5:00 PM
Thursday:	7:30 AM – 5:00 PM
Friday:	7:30 AM – 4:30 PM
Saturday:	Closed
Sunday:	Closed

• Jim Caleca
  
  
  (June 13, 2023, 5:32 pm)

  Kratzer sent me a notice that it was time to empty the septic tank. I called and setup a date. The day before service I received a call with my appointment time window. The driver was there at the earliest time in the window. Very professional service, from start to finish. I would highly recommend their service. A++

• Patti Wise
  
  
  (June 9, 2023, 4:36 pm)

  I needed a new pump for my septic tank. I did not know what was wrong at the time, and it was the weekend, so I left a message and I was pretty shook up. Becky gave me a call on Monday, and had someone there while I was at work and I had my answer as to what needed to be done. It was a great experience. As you know if you've ever had issues with your septic, you really do want fast, and efficient work done...shout out to Becky, who is very knowledgeable and a friendly voice.

• Leann Kralik
  
  
  (June 7, 2023, 10:51 am)

  I am so glad that I contacted Kratzer septic service when we started having issues with our septic. First, I have to give a huge shout out to Becky. Having her there to guide us through the process made this situation so much better. It is obvious that she cares about her customers - when our septic wasn’t working properly right before Memorial Day she has someone come out the SAME DAY to pump it because she didn’t want us to have to go the whole long weekend before getting service. It always felt like I was talking to a friend who was doing everything possible to help us out. She was so responsive- answering our questions and emails thoroughly- usually within the hour and she arranged to have the entire (extensive) repair completed in a few days- from getting permits to the job being done! I thought it would take weeks. Becky even helped us navigate the process of getting the permit so that we could have the septic fixed as soon as possible. It is rare to get this level of genuine care.
  We were also happy with the value and quality of the service. The cost of everything was explained ahead of time and we never got any unexpected additional costs. If anything, I felt like everyone at Kratzer was looking out for us- trying to get things fixed for the most reasonable cost possible. They understand what a huge unexpected hassle and cost a broken septic system is- and they NEVER exploited our urgent need by charging us extra to get the job done so quickly, or talking us into buying additional services. They did it quickly at zero extra cost. I feel like this is rare. This whole ordeal really could have been a nightmare if we didn't have the guidance and professional service we got from Kratzer. Thank you all so much!

• Tim M
  
  
  (May 23, 2023, 10:05 am)

  I'd like to start by saying I'm not one who typically posts reviews. Nor was I asked to do so as is often the case. For me, this called for a review.
  
  I recently had an experience where I had an activation of the Tank Alert alarm for my septic system. Needless to say I immediately envisioned horrific things coming my way if you know what I mean. That said, I have the system cleaned and serviced regularly, I've never had a septic problem nor have I ever experienced an activation of my septic system alarm.
  
  Although I wasn't a current Kratzer Septic Service customer, I called based upon the recommendation of two friends who are in the Well drilling and plumbing business. I called Kratzer and spoke with Becky. Becky was aware that I wasn't a past or current customer and stated that they were totally booked. She proceeded to say that regardless of me not being a customer, she didn't want to see anyone in that situation and would do all she could to move some appointments and get someone to my home as soon as possible.
  
  After just a few minutes she called back and said she would have a technician to my home in an hour! It got even more impressive from there. Technician Brian responded shortly thereafter and proceeded to check all the septic breakers, the three septic alarm systems as well as my four separate tanks (large home, large system). Soon thereafter, he ultimately diagnosed the problem and began to make the repairs.
  
  During the course of those repairs, I suggested replacing one of the tank pumps (given that the age of the pump was unknown) as well as a upgrading to a larger aerator in another tank. Brian said they were functioning as needed and would merely be unnecessary expenses. The fact that he didn't take advantage to "up-sell" me on was appreciated. He then proceeded to clean and service my entire system, make the necessary repairs and re-set and double check the breakers and alarms located in my basement. Lastly, he gave me a rundown on my system and educated me on what to do in the event I encounter another "septic emergency".
  
  I cannot say enough good things about Becky and Brian and how they stepped up to the plate for a non-customer. I later spoke with the friends who recommended Kratzer and they weren't surprised at all. They said it's a family business that's "been around forever" with a reputation for quality service. I'm now a Kratzer customer and would not hesitate to recommend them to anyone.

• Daniel Ullrich
  
  
  (May 11, 2023, 9:58 pm)

  Highly recommend Kratzer. They took time to explain my options and answer a lot of questions about a complex septic repair. Their prices were very competitive and the quality of their work excellent. They have exceptional customer service both in their administration and service delivery. They completed a complex job efficiently and kept me posted on what they found and how the job was progressing. As a courtesy they provided extra grading to reduce the steepness of the septic mound, and they also shortened a septic pipe (unrelated to the current repair) to ground level that was sticking a foot above our lawn. Total cost came in less than estimated, with the estimate beating competitors to begin with! Will definitely be using them for all my future septic needs.

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Septic Tank Cleaning & Pumping | Bath, PA | Kratzer Septic Service

Kratzer Septic Service was established in 1964 and is located in Bath, PA. Our family owned and operated company has a legacy of providing both quality work and superior customer service for over 50 years in both Northampton and Lehigh Counties. ... Fill out the form below or call 610-837-1291. Full Name * Full Name. Phone. Email * Address ...

https://kratzerseptic.com/

Kratzer Septic Service in Bath, PA 18014 - (610) 8...

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Kratzer Septic Service (George J. Kratzer Inc) is a family owned and operated company that has a legacy of providing both quality work as well as exceptional customer service for over 50+ years. We offer various services to fit all of your septic needs. ... Kratzer Septic Service (610) 837-1291. View Website Directions. Write a review.

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