Katt Carpet and Upholstery cleaning

State:	Massachusetts
Address:	308 Springdale Rd, Westfield, MA 01085
Zip code:	01085
Phone:	(413) 388-2250
Website:	http://kattcarpet.com/

Monday:	8:00 AM – 5:00 PM
Tuesday:	8:00 AM – 5:00 PM
Wednesday:	8:00 AM – 5:00 PM
Thursday:	8:00 AM – 5:00 PM
Friday:	8:00 AM – 5:00 PM
Saturday:	8:00 AM – 5:00 PM
Sunday:	Closed

• Tara Brignoli
  
  
  (July 31, 2023, 9:12 pm)

  My carpets came out great and I am very happy with them. My only complaint was that I was told the person would arrive between 9 AM and 11 AM. At 9:30 Ron called and told me he was held up at his own house waiting for an electrician but that he should be able to head my way around 10 AM. I told him not to worry that I was home. I did not mean I wanted to sit at my house waiting until almost 1 PM. I understand things happen but it was extremely frustrating as I had many errands to get done and could have done them had I know he was going to be so late. Even if he had said he’d be there after 12, I could have gotten some things done.
  
  He did do a great job though and was very personable and thorough which I appreciate very much.

• Ken Woolfe
  
  
  (July 24, 2023, 3:21 pm)

  I usually clean my own carpets and have done it for years so I know about good cleaning technique. This time I wanted to save my back and let someone else do the work. Ron didn't excellent job and was thoughtful in his approach to his work as well as working hard and efficiently. The price was good and exactly as quoted plus the extras I asked for at a reasonable price.

• Bd1
  
  
  (July 17, 2023, 5:22 pm)

  I cannot say enough great things about Katt Carpet Cleaning and the owner, Ron!! From the moment of my initial call, Ron was so pleasant to speak with! I was able to get an appointment quickly and on a weekend (which is the only day that will fit in my schedule!)
  On the day he arrived- to clean 3 wall to wall carpets, (and to also take 3 area rugs with him to be cleaned,) he again, was incredibly polite and just really great to work with! I had been concerned because I only have AC in my bedroom, and it was a very hot and muggy day, and I was worried I wouldn’t be able to use the room the same day (as this was one of the wall to wall carpets that Ron was cleaning). He went way above and beyond to ensure that I could sleep in my bedroom, and that the bedframe would not damage the carpet!!
  I had rescued a dog several months ago who turned out to have a very large brain tumor. Though she was potty trained, she would have accidents in my house- Ron got out the stains that remained on my white carpet!! It looks brand new again!
  Another of the rooms had stains that had been on the rug since I purchased the home 11 years prior (and no products I had ever tried had removed them!)- I explained that I didn’t expect him to get them out. But to my surprise, he did!! All three rooms that he cleaned look AMAZING!!
  You can tell Ron truly cares about his customers and takes great pride in his work and business. It’s rare to find someone who thoroughly explains what they can (or equally may not be able to) accomplish, has very fair pricing, someone who you’re comfortable with in your home, and is honestly just delightful to interact with! I think I have already told 15 people about him in 2 days! I can’t recommend Ron, or Katt Carpet Cleaning enough!
  I can’t wait to receive my area rugs back, because I know they’re going to be just as beautiful, and I look forward to writing another review. I don’t write reviews often- but this is a small business and owner that truly deserves all the praise! Thank you again Ron!!

• Page Adams
  
  
  (June 2, 2023, 7:20 pm)

  I cannot say enough good things about Ron and Katt Carpet! Our puppy peed on our couch without us realizing so it soaked in for a day. Once I called they were able to schedule me for the next day, which was such a relief. Upon arrival Ron was incredibly friendly, professional and just so helpful in trying to troubleshoot the best solution for our specific couch/upholstery. He was very knowledgeable and used the best products for optimal results. The visibility of the stains was gone immediately and so far we haven’t had any urine smell!! I am so relieved and truly grateful to Ron for his service. Also, he is just an all around very nice guy who was a pleasure to chat and work with. I will 1000% be using Ron for any future upholstery or carpet cleaning we need done in the future. I cannot recommend enough!! Thank you Ron!!

• Brittany Kouris
  
  
  (April 20, 2023, 3:10 pm)

  Amazing experience with an antique rug. This was my first time using Katt and I don’t think I’d go anywhere else. Super fast pick up and such attention to detail. He really walked me through the process and was forthcoming about some of the problem areas. My rug was in terrible condition so it was more about getting it clean vs pristine and it turned out amazing. Ron even helped me get it in my room and with positioning which was greatly appreciated. Highly recommend!

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