Insite Vineland Psychiatric Care

Update: I previously gave Insight a 1-star review because of a bad experience with one of their customer service representatives. So as promised, this is the update. I proceeded to go directly to Insite Psychiatry at their Vineland location thinking I would encounter the lady who hung up on me. I was angry, but to my surprise, there was a smiling face she said "Hello welcome to Insite my name is Dorie, how can I help you? So I told myself this can't be the lady I talked to on the phone. I said you can help me by telling me who the lady is who hung up on me two days ago. So then Dorie explained to me that there is a central calling office that takes a lot of their calls. She also said Insite had several offices throughout New Jersey. Dorie apologized to me for having a bad experience and it wasn't even her fault! By this time I was calm because she was being so nice to me. I then proceeded to tell her I was there to schedule two evaluation appointments for two of my daughters. I didn't realize I forgot their insurance information, which is required to set an appointment. So Dorie patiently waited while I called to get the needed information. She got both of my daughters' appointments very quickly I believe it was a week or less! Dorie was courteous, professional, very kind, and compassionate about my concerns. She answered all my questions, a lot of questions! The whole time she was smiling and we had a wonderful conversation! She did not rush me out of there, I actually wanted to stay longer to chat but I had other errands to run. So Dorie set us up with Alfina, wow, she is amazing, both my daughters immediately liked her. My youngest wanted to meet her, unfortunately, she works remotely from her home in Pennsylvania. Alfina gave my daughter the correct medication, answered all my questions, and we even let her chat with my 11-year-old daughter in private. So she made a great impression on me right away! I'm very overprotective about my girls, but she gained my trust quickly. Alfina responds to my emails promptly and we are seeing her soon for our third appointment. So basically I can not let one bad apple ruin all the awesome people who work at Insite. I have an appointment myself to see Diane Burt soon. They are still really hard to get ahold of on the phone, but I will not let that sway my decision to upgrade Insite Psychiatry to 5 stars. I highly recommend Diane Burt and Alfina Evans they both are extraordinary! Also thank you to Dorie for answering all my questions, it was more like an interrogation! Lol!!

Dr. Burt is a true professional and we met outside on the picnic bench for our lovely meeting. I would recommend her for all your patients.

Diane always makes me feel comfortable and confident that I am getting the best care!

Very friendly staff, they go above and beyond to help you in anyway they can, Diane Burt is the best! I refuse to see anyone else.

Diane Burt is so nice to talk to. She's very knowledgeable and caring at the same time. I have been seeing physcatrists since I was a teenager and I finally feel like she's gonna be the one to make a difference in my life. I can't wait to see how I feel in a couple weeks. Thank you so much Diane Burt! ❤️